5.5.3.1 OUCSS-NMS(OMS) Manage Outage : OUCSS-NMS(OMS) Manage Outage Detailed Process Model Description
OUCSS-NMS(OMS) Manage Outage Detailed Process Model Description
This section provides a detailed description of the “OUCSS-NMS(OMS) Manage Outage” business process, including:
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1.0 Evaluate View Outage Options
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1.1 Request Current Outage Map
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1.2 Process Request
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1.3 Process and Translate Message
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1.4 Invoke Stored Procedure for Map Information
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1.5 Process Request and Send OutageAreaView, Status, and ERT
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1.6 Process and Translate Message
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1.7 Process Response
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1.8 Request Current Outage List
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1.9 Process Request
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2.0 Process and Translate Message
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2.1 Invoke Stored Procedure for Outage List
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2.2 Process Request and Send List of Outages including Status and ERT
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2.3 Process and Translate Message
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2.4 Process Response
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2.5 Evaluate Outage Information
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2.6 Log Into Utility Web Portal
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2.7 Request Customer Account Information
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2.8 Process Request
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2.9 Retrieve and Send Customer Information
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3.0 Process Response
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3.1 Review Accounts
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3.2 Select Account
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3.3 Request My Outage List
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3.4 Process Request
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3.5 Retrieve Account Premise Information
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3.6 Retrieve and Send Account Premise Information
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3.7 Process Response
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3.8 Request to Report Public Outage
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3.9 Process Request
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4.0 Process and Translate Message
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4.1 Invoke Stored Procedure for Trouble Call Details
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4.2 Process Request and Send Request to Populate Outage Data
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4.3 Process and Translate Message
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4.4 Process Response
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4.5 Populate and Submit Outage Data
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4.6 Process Request
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4.7 Process and Translate Message
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4.8 Invoke Stored Procedure for Creating Trouble Call
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4.9 Create Trouble Call
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5.0 Request to Report Premise Outage
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5.1 Process Request
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5.2 Process Response
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5.3 Process Request
1.0 Evaluate View Outage Options
Reference: OUCSS-NMS(OMS) Manage Outage Process Model - Page 1 for the associated business process diagram.
Actor/Role: Customer
Description: Customer accesses the Utility web portal looking for outage information.
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